Privacy Policy

1 Introduction

Money bro is a digital lending platform operated by JMJ Fintech Limited (“Company”, “we”, “us”, or “our”), a Reserve Bank of India (RBI)–registered Non-Banking Financial Company (NBFC).

We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use the Money bro website and related digital services, in compliance with applicable laws including the Information Technology Act, 2000, applicable rules, and RBI Digital Lending Guidelines.

2 Definitions

• User / Borrower: Any individual who accesses or uses the Money bro platform for availing financial services.
• Personal Information: Any information capable of identifying an individual.
• Sensitive Personal Data or Information (SPDI): Includes financial information, passwords, biometric data, etc., as defined under applicable law.
• Financial Information: Includes bank account details, income, credit history, and transaction data.
• Service Providers: Third-party entities engaged for supporting our operations (technology, verification, analytics, etc.).

3 Information We Collect

We collect information through:

• Online application forms and onboarding processes
• Website interactions and digital interfaces
• Customer support communications
• Third-party sources such as credit bureaus and KYC agencies

Information collected includes:

• Name, date of birth, gender
• Contact details (mobile number, email, address)
• PAN, Aadhaar (where permitted), and other KYC details
• Employment and income details
• Bank account details and transaction data
• Credit history and repayment records
• Device and technical information (IP address, browser type, usage data)
• Photographs, video KYC, or biometric data (where applicable)

4 Purpose of Collection and Use

Your information is used for:

• Processing loan applications and disbursements
• KYC verification and regulatory compliance
• Credit assessment and underwriting
• Fraud detection and risk management
• Customer support and service delivery
• Reporting to credit bureaus
• Compliance with legal and regulatory obligations
• Improving platform functionality and user experience

5 Consent and Data Usage (Important Disclosure)

• Your data is collected only with your explicit consent.
• Data is used solely for purposes disclosed in this policy.
• We do not access mobile phone resources such as contacts, call logs, SMS, media files, or location, except where required and consented for regulatory or fraud prevention purposes.
• You may withdraw consent at any time, subject to legal and contractual obligations.

6 Information Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

• Regulatory Authorities: Including Reserve Bank of India, FIU-IND, and other authorities as required by law
• Credit Bureaus: For credit checks and reporting
• Service Providers: KYC agencies, payment processors, IT and cloud service providers
• Lending/Financial Partners: In case of co-lending or related services
• Legal Authorities: For compliance, fraud prevention, or dispute resolution

All such sharing is done on a need-to-know basis under strict confidentiality obligations.

7 Data Storage and Security

All data is stored on secure servers located in India, in compliance with regulatory requirements.

We implement:

• Encryption of data
• Access controls and authentication mechanisms
• Security audits and monitoring

Access to sensitive data is restricted to authorized personnel only.

8 Data Retention

We retain your data:

• For as long as required to provide services
• To comply with legal and regulatory requirements
• For audit, dispute resolution, and enforcement purposes

Data is securely deleted or anonymized after the retention period.

9 User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent (subject to contractual obligations)
• Request deletion (subject to regulatory requirements)

Requests can be made through the contact details below.

10 Cookies and Tracking Technologies

Money bro may use cookies and similar technologies to:

• Enhance user experience
• Analyse website usage
• Improve service delivery

You may control cookie preferences through your browser settings.

11 Grievance Redressal

For any grievances, please contact:

We aim to resolve complaints within the timelines prescribed under applicable laws and RBI guidelines.

12 Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements. Updates will be published on the website.

13 Consent

By accessing or using the Money bro platform, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

14 Contact Us

For further information or assistance: